IT Systems Administrator

Duties & Responsibilities

• Act as daily liaison with the managed services provider: stand-ups, ticket flow, SLA follow-through, and clear comms during incidents
• Manage identity and collaboration across Microsoft 365 / Entra ID, including provisioning, access, MFA/Conditional Access, and sharing controls
• Administer Windows endpoints: baseline image, updates, compliance, encryption, and asset lifecycle
• Support networking and connectivity: firewalls, enterprise Wi-Fi, and VPN/remote access
• Handle telephony basics such as call flows, IVR, and ring groups
• Coordinate SaaS administration across core business tools
• Own the documentation cadence by keeping SOPs, diagrams, and runbooks current

• 3–5 years in a Systems Administrator or similar role
• Strong with Microsoft 365/Entra ID, Windows endpoint management, and networking fundamentals (DNS/DHCP/VPN)
• Comfortable coordinating with an MSP, managing PBX call flows, and administering SaaS tools
• PowerShell or scripting experience advantageous
• Exposure to Meraki/UniFi ecosystems and backup/recovery workflows advantageous
• A clear communicator who writes crisp SOPs and status updates