Key Responsibilities
- Receive customer enquiries and food orders through telephone, WhatsApp, online platforms and other approved channels.
- Enter orders accurately, confirm menu items, quantities, prices, delivery details, payment method and special requests.
- Provide clear information about menus, promotions, availability, delivery timelines and company services.
- Communicate orders and special instructions promptly to the kitchen, dispatch and logistics teams.
- Monitor orders from placement to completion and update customers proactively regarding delays or changes.
- Handle complaints calmly and professionally, resolve routine issues within authority and escalate complex matters appropriately.
- Maintain accurate records of orders, customer interactions, complaints, refunds, feedback and follow-up actions.
- Support basic payment or sales reconciliation and ensure receipts and customer documentation are processed accurately.
- Promote relevant products and services without compromising accuracy or customer care.
- Prepare shift handovers and daily customer-service or order reports as required.
Qualification And Experience:
- Diploma, HND or equivalent relevant training in Customer Service, Hospitality, Business Administration, Communications or a related field; strong practical experience may also be considered.
- At least two years of experience in customer service, call-centre, food-service, retail, order processing or a similar environment.
- Excellent spoken and written English, telephone etiquette and active-listening skills.
- Accurate data-entry skills and proficiency in Microsoft Office; experience with point-of-sale, order-entry or customer-service systems is an advantage.
- Strong problem-solving, conflict-resolution, multitasking and time-management skills.
- Professionalism, patience, emotional intelligence, accountability and the ability to remain calm during peak periods.
Core Competencies:
- Customer service
- Telephone etiquette
- Order accuracy
- Communication
- Problem solving
- Emotional intelligence
- Data entry
- Teamwork
Working Conditions: The role involves prolonged telephone and computer use and requires rotational shifts, including weekends and public holidays.
How to Apply: Submit your application through Jobberman, including an updated CV and relevant supporting documents, no later than 31 August 2026. Only shortlisted candidates will be contacted.
Location: Accra
Salary: Attractive
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