Product Operations Manager

In order to be considered the following is required:

• Bachelor’s degree in business, Computer Science, Engineering, or related field
• 5+ years of experience in Product Management with exposure to Operations, Platform Management or Service Delivery
• Experience in digital ecosystems, fintech, or e-service platforms preferred
• Strong background in product launch / implementation
• Proven ability to manage technical products with operational complexity
• Solid understanding of product operations and lifecycle management
• Basic knowledge of IT networking and digital platforms (especially in payments / e-services)
• Strong process optimization and data-driven decision-making abilities
• Experience with sales alignment, pipeline tracking and cross-functional collaboration
• Proven ability to resolve complex issues and maintain client relationships
• Excellent reporting, documentation, and continuous improvement mindset

• Define and communicate the product vision, roadmap and success metrics for the E-Services Platform
• Analyse customer needs, market trends and emerging technologies to inform product direction
• Work with senior leadership to align the product strategy with company goals and operational priorities

• Translate business requirements into user stories, acceptance criteria and technical specifications
• Manage end-to-end product lifecycle - from ideation through development, testing, launch and optimization
• Coordinate sprint planning, backlog grooming and cross-functional alignment using Agile methodologies
• Oversee QA and UAT processes to ensure product quality and reliability

• Develop and implement operational processes for the ongoing management and support of the E-Services Platform
• Work with operations and customer support to monitor platform uptime, performance and incident resolution
• Collaborate with IT and Infrastructure teams to ensure system scalability, redundancy and security
• Establish standard operating procedures (SOPs) for service deployment, updates and customer onboarding
• Drive process improvement initiatives to increase efficiency, reduce manual tasks and enhance service quality
• Manage vendor and third-party integrations to maintain service continuity and operational compliance
• Support capacity planning, resource allocation and SLA performance tracking
• Ensure strong data governance, reporting accuracy and operational transparency across teams

• Act as the primary liaison between operations and other internal departments
• Communicate progress, risks and outcomes clearly to leadership and key stakeholders
• Work with finance and procurement to manage budgets, forecasts and vendor contracts
• Collaborate with customer support to identify and resolve operational pain points affecting users

• Use analytics and customer feedback to identify performance bottlenecks and improvement opportunities
• Oversee A/B testing, feature rollout plans, and continuous optimization of user journeys
• Prioritize enhancements that improve platform reliability, accessibility and operational efficiency