General Manager (Network, Infrastructure & Distribution)

In order to be considered the following is required:

• Degree or equivalent qualification in Project Management
• 8-10 years’ experience in managed services, contribution technology, connectivity, digital delivery, production technology or related industries
• 5 years in the leadership position

Skills required:

• Strategy
• Commercial Acumen
• SLA Development and Governance
• Product Definition and Catalogue Management
• Technical literacy (networking, infrastructure, connectivity, cloud)
• Live Broadcast
• Sales
• Budgeting and Financial Management
• Project Management 
• Vendor & Contract Management
• Satelitte, LEO
• Bonded Sims

Responsibilities:

Business Leadership and Growth:

• Develop and execute the strategic growth plan for the business
• Identify new business opportunities, partnerships and revenue streams
• Grow the client base across sectors
• Develop scalable managed service offerings aligned to market demand
• Contribute to budgeting, forecasting and long-term business planning

Business Development and Client Management:

• Build and maintain strong relationships with clients, vendors and strategic partners
• Lead solution discussions with clients to understand operational and technical requirements
• Develop proposals, business cases, pricing models and service scopes for bespoke live sports connectivity solutions- primary and redundant connectors
• Represent the business in commercial engagements and industry forums
• Meet sales targets
• Maintain C-level relationships with critical service providers

Operational and Service Delivery Management:

• Oversee the delivery of connectivity and managed services across projects and operational environments
• Ensure services are delivered reliably, efficiently and in accordance with agreed standards
• Oversee service readiness, deployment planning and operational coordination
• Ensure effective incident management, escalation and service recovery processes
• Maintain high service uptime and operational continuity
• Providing technical direction and oversight across connectivity, infrastructure and solution design
• Reviewing and approving technical architectures and solution designs before deployment
• Ensuring technical standards, documentation and best practices are defined and followed including SOPs
• Overseeing the evaluation and selection of technology platforms, vendors and tools
• Own and govern SLAs across all managed service offerings, ensuring agreements are defined, documented, communicated and upheld
• Ensure SLAs are established with all key service providers and clients, and that performance against these is regularly reviewed and reported
• Drive accountability for SLA breaches, including root cause analysis, corrective action and client communication where required
• Define and maintain the client-facing product catalogue, ensuring offerings are clearly scoped, priced and fit for market

Project Management and Implementation:

• Oversee multiple concurrent technical and operational projects
• Coordinate internal teams, third-party vendors and service providers
• Monitor project risks, dependencies and resource requirements
• Ensure clear communication and reporting across stakeholders

People Management:

• Foster unity and collaboration across a diverse workforce including full-time staff, freelancers and consultants
• Create an environment where all contributors feel valued, informed and motivated to deliver their best work
• Encourage open communication, shared accountability and team-wide resilience
• Address interpersonal or team dynamics proactively and constructively
• Support career growth and development across key team members
• Ensure HR procedures and intervention are well managed

This is an exceptional opportunity for a strategic and commercially astute leader to play a key role in shaping the future of a growing technology business, driving innovation and delivering industry-leading managed services within a progressive and entrepreneurial environment.
 
If you are an experienced leader with a passion for driving business growth and delivering operational excellence in the technology and managed services sector, we would like to hear from you.

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Please consider your application as unsuccessful if you have not received a response within 14 days of submitting your application.