Data Centre Site Supervisor

OBJECTIVES 
Main function of the Job 
Data Centre Management 

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and custom upgrades. 
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades. 
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules. 
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports. 
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business. 
• Quick response, resolution and reporting to all alerting and critical situations. 
• 3rd party vendor management. 
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved and maintained.
• Implement corrective actions promptly to mitigate the negative effects of system outages. 

• Maintain compliance in accordance with all relative policies and procedures.
• Maintain compliance in accordance with all relevant certified ISO standards. 
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS (Ready for Service). 

• Management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed accordingly to ensure customer MSA’s and SLA’s are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalization and report accurately, as per agreed format, quality and within the agreed timelines 

• Ensure compliance is maintained incorporating industry best practices. 
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance with HS&E standards are enforced and maintained.  

• Electrical qualification preferable
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.
• MS Office