Control Room Operator

Key Responsibilities: 
- Serve as the first point of contact during emergencies and incidents. 
- Notify relevant internal stakeholders and escalate emergencies as required. 
- Create and manage WhatsApp communication groups for incidents and operations. 
- Maintain continuous communication with all operational sites. 
- Coordinate, monitor, and record communication with drivers, technicians, and site personnel. 
- Provide regular updates to customers and company staff regarding ongoing incidents. 
- Complete and submit call-out reports for every incident to the Operations Department. 
- Dispatch response teams and ensure response times are met. 
- Track and document the location and movement of company assets. 
- Monitor vehicle usage during operational and after-hours periods. 
- Monitor staff attendance and working hours for response personnel. 
- Ensure vehicle tracking systems are operational at all times. 
- Update vehicle mileage, service schedules, and maintenance records daily. Competencies 
- Excellent attention to detail. 
- Strong communication and interpersonal skills. 
- Ability to remain calm and focused under pressure. 
- High level of integrity and professionalism. 
- Strong time management and organisational skills. 
- Ability to work independently and as part of a team. 

Minimum Requirements 
- Previous experience in a Control Room, Fleet Monitoring, or Transport environment. 
- Experience using vehicle tracking systems and monitoring CCTV/security cameras. 
- Excellent telephone etiquette and communication skills. 
- Advanced computer literacy and proficiency in Microsoft Office. 
- Ability to work 12-hour shifts, including nights, weekends, and public holidays. 
- Strong problem-solving, organisational, and multitasking skills. 
- Ability to perform effectively in a high-pressure emergency response environment.