Call Center Executive

Employment Type: Full-time On-site and Shift-based

Job Responsibilities

• Manage relationships with customers to maintain overall customer growth.
• Leverage relationships with the customer to qualify leads and help facilitate cross-sell and up-sell opportunities.
• Be a spokesperson for the brands
• Maintain high customer satisfaction.
• Be the voice of the customer back to our Product organization, communicate trending customer feedback and ideas.
• Telemarketing staff is expected to cross-sell and upsell with targets given every month.
• Inbound calls
• Outbound calls
• Email Resolution
• Response to live chat WhatsApp.
• Be the first point of escalation for response to all our social media pages, escalated by the digital marketer.

Requirements

• OND / HND / B.Sc Degree
• Minimum of 2 years’ Experience as a Call Centre Agent.
• Exceptional professional communication skills.
• Strong administration, analytical and organizational skills, with a systematic approach to problems.
• Strong networking & relationship-building skills.
• Self-driven, able to work independently as well as a good team player.

Salary

• N120,000 monthly Gross + HMO + Pension.