MotorHappy is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MotorHappy aims to creatively solve problems and add value to people by ensuring Mobility for Good.
MotorHappy forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.
MotorHappy is seeking to employ a qualified and experienced VDP Administrator. The successful candidate will join a dynamic and highly skilled VDP Administration Team. Â
The successful candidate will report directly to the Sales Manager.
JOB DESCRIPTION:
The VDP Administrator will be responsible to provide a full range of customer services duties and data entry and validation
DUTIES / KEY RESPONSIBILITIES:
- Provide administrative support to customers and other strategic partners
- Handle queries and provide resolutions to such queries
- Following up on queries/cases until resolved
- Ensuring customer satisfaction is always met
- Ensure optimal service delivery by answering all requests for assistance e.g. e-mail, fax and telephone
- Perform data entry
- Validate customer documents
- Ensuring that client data is always kept up to date
- Accurately logging cases on the system
- Ability to work late when required
EDUCATION:- Grade 12 / NQF Level 4
- FAIS accredited
- RE 5
- Preference will be given to candidates that have completed the full FAIS qualification and RE 5
- Need to meet fit and proper Requirements
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:- Min 2-3 years in Administration experience in a same or similar role.
- Advantageous – previous experience in Short-Term insurance industry
- Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
- Excellent communication (verbal and written) - Good command of the English language
- Advantageous – Bilingual/Multilingual
- Assertive
- Ability to multi-task - excellent time management
- Accuracy and attention to detail
- Ability to work under pressure
- Sense of urgency / deadline driven
- Team Player & work Independently
- Computer literate
- MS Word
- MS Excel
- MS Outlook
- Criminal and Credit Clear
- Reliable or own transport
- Live and own up to company values
