Qualifications and Skills:

• Grade 12 Certificate
• Conversant in at least 2 languages
• Computer Literacy: Microsoft Office, Excel, Outlook & Internet skills
• Basic knowledge of the road network/ freeway
• 3 years of Call Centre experience (advantageous)
• Assertiveness
• Good people skills
• Ability to cope with unusual work schedules
• Team player
• Strong communication and writing skills
• Telephone etiquette
• Multi-tasking skills

• Actively monitor and detect incidents within 3 minutes of their occurrence via the various detection methods.
• Accurate logging and verification of all detected incidents
• Dissemination of information regarding active incidents
• Dispatching of On Road Services Vehicles as well as Coordination with relevant response units during active incidents
• Monitor, record, and report all roadside and TMC requirement malfunctions
• Accurate and timeous completion of all administrative functions related to KPI’s.