Key Responsibilities

• Perform electronic and mechanical testing, fault-finding, and repairs on supported products.
• Ensure repaired equipment meets original performance and quality standards.
• Provide technical support to customers via telephone, email, live chat, and at the service counter.
• Deliver professional, friendly, and efficient customer service.
• Record product failures and provide valuable feedback to Quality, Production, and R&D teams.
• Assist with identifying product trends and recommending continuous improvements.
• Maintain accurate service reports, repair records, CRM, and SAP documentation.
• Support product testing, technical training, exhibitions, site visits, and other ad hoc technical projects.
• Build and maintain strong customer relationships through exceptional service.
• Ensure compliance with Occupational Health & Safety standards and maintain a clean, organised workspace.
• Respond to customer enquiries within agreed service level agreements (SLAs).
• Participate in overtime, after-hours support, weekend shifts, and stock take activities when required.

What We're Looking For

• N3/S2 qualification (or currently studying towards) in Electronic, Mechanical, or Electro-Mechanical Engineering.
• Good understanding of electronic principles and concepts.
• Strong practical troubleshooting and repair skills.
• Computer literate with the ability to work on SAP, CRM, or similar systems.
• Excellent verbal and written communication skills.
• Ability to explain technical information clearly to non-technical customers.
• Strong organisational and time management skills.
• A customer-first mindset with a commitment to quality workmanship.
• Reliable, accountable, and able to work effectively both independently and within a team.