SYSTEM & HELPDESK ADMINISTRATOR – Botswana Stock Exchange Limited (Bse)

The Botswana Stock Exchange (BSE) is a globally connected capital markets exchange driving investment and growth while advancing market depth through a bold new strategy.

As part of our ambition, we are strengthening our technology capability and digital infrastructure to support operational excellence and a seamless user experience across the Group.

The System and Helpdesk Administrator plays a critical role in ensuring the availability, reliability, performance and continuity of the BSEL group IT environment.

The role is responsible for implementing, operating and supporting IT systems and end-user services, ensuring stable system performance, responsive user support, and the effective resolution of technical issues.

Combining systems administration and helpdesk functions, the role underpins user productivity and seamless business operations.

• Type: full-time
• Location: Gaborone
• Category: Information Technology
• Closing Date: 2026-08-13

Key Responsibilities

• Systems Operations: Monitor, configure, administer and maintain IT systems, networks and infrastructure to ensure availability, reliability, optimal performance and recovery.
• End-user Support: Provide first- and second-line support, resolving technical issues in a timely and professional manner.
• User & Access Management: Manage user accounts, access rights, and system configurations in line with security standards.
• Incident Management: Monitor system performance, troubleshoot issues and support effective incident resolution.
• Security & Governance: Adhere to IT service and asset management, security and governance frameworks.
• Service Continuity: Support stable IT operations and continuous service availability across the organisation.

Requirements

• A Bachelor's degree in Information Technology, Computer Science or a related field.
• Professional certifications in systems administration or IT support preferred.
• A minimum of three (3) years' experience in systems administration and helpdesk support.
• Experience supporting enterprise operating systems, infrastructure, user devices, applications and networks.
• Exposure to ticketing systems, incident management, service desk operations and IT service management practices.
• Understanding of IT security, access control, and governance standards.
• Strong analytical, problem solving and customer service skills.

How to Apply

Suitably qualified candidates are invited to submit a comprehensive curriculum vitae together with a covering letter that articulates their motivation for the role and evidence of relevant experience.

Applications should be submitted to: Apply Now by 26 June 2024.

Only shortlisted candidates will be contacted.

The Institution is an equal opportunity employer and encourages applications from all qualified individuals.