SERVICE CONSULTANT_STUDENT BANKING X 13_6 MONTHS FTC_GABORONE – FNB (First National Bank)

Service Consultant_Student Banking x 13_6 Months FTC_Gaborone Company: FNB (First National Bank), part of First

Rand Group Location: Gaborone, Botswana Deliver exceptional customer service through a variety of channels, such as in-person, over the phone, internal, and external, by resolving queries efficiently, processing customer requests accurately, and proactively managing customer expectations.

• Type: contract
• Location: Gaborone
• Category: Banking
• Closing Date: 2026-08-04

Key Responsibilities

• Drive significant growth and profitability in the context of cost management and revenue recovering
• Improve costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers and stakeholder expectations through proactive, innovative and appropriate solutions
• Adhere to SLAs with internal and external partners
• Engage with the customers in a professional way as specified in the service standards
• Ensure customers needs and expectations are understood
• Process the customer's request in an efficient and effective way
• Resolve all customer queries efficiently, and within agreed time lines
• Keeping abreast of the evolving banking environment in the Mortgage Lending space
• Cultivate, build and maintain relationships with internal and external parties to support the business strategy
• Drive significant growth and profitability in the context of cost management and revenue recovering
• Improve costs / expenses within approved budget to achieve cost efficiencies
• Maintenance of expert knowledge on product including pricing, application procedure, processing and time lines in order to drive and achieve relevant product and service targets
• Attend to queries of internal and external clients
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information and systems relevant to the customer query/request
• Process incoming requests in a timely manner, prioritizing requests to ensure that client expectations are met
• Work on requests with a sense of urgency and purpose while maintaining quality customer service and expectations
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress
• Comply with governance in terms of legislative and audit requirements
• Responsible for verifying and ensuring that all operational tasks are fulfilled in alignment with SLA's and documented processes

How to Apply

To apply, please visit: firstrand.wd3.myworkdayjobs.com Job Code: R52248