Senior AI & Voice Automation Specialist

Key Responsibilities:

• Build intelligent voice journeys and conversational experiences
• Create AI-powered voice agents that sound natural, helpful, and fast
• Design and optimize customer interactions to improve satisfaction and automation rates
• Fine-tune voice quality, response times, and overall user experience
• Continuously improve performance through data and analytics
• Build virtual assistants across voice and digital channels
• Develop prompt strategies and knowledge-grounding frameworks
• Work with leading LLM technologies and AI orchestration tools
• Implement safeguards, escalation paths, and quality controls
• Measure and improve AI performance, accuracy, and customer outcomes
• Connect AI solutions with business systems and customer platforms
• Build robust API integrations and automated workflows
• Ensure customer-facing systems are scalable, reliable, and resilient
• Create solutions that make life easier for customers and internal teams alike
• Develop AI-driven insights around customer interactions
• Automate quality assurance and compliance monitoring
• Use data to improve experiences, operational efficiency, and business outcomes

• Minimum 5+ years in software engineering, AI engineering, or related technical roles.
• Experience building and deploying conversational AI solutions in real-world environments.
• Strong understanding of Large Language Models (LLMs), prompt engineering, RAG frameworks, and AI evaluation.
• Experience with voice technologies, telephony platforms, or contact centre technology.
• Knowledge of APIs, integrations, event-driven systems, and automation tools.
• Familiarity with CRM platforms and customer engagement technologies.
• Strong communication skills with the ability to explain technical concepts to non-technical audiences.
• A problem-solving mindset and a passion for building customer-centric AI solutions.

• Business Analysts, QA Testers, Cloud Developers, and Software Engineers