Purpose for the Job

• To protect and grow the International Medical portfolio through proactive client engagement, exceptional service delivery, trusted advisory support and the successful retention of corporate and individual clients.

Duties and Responsiblities

• Manage the end-to-end renewal process for assigned corporate and individual International Private Medical Insurance IPMI accounts. 
• Build and maintain strong client relationships to drive retention, satisfaction and portfolio growth. 
• Identify and mitigate retention risks while coordinating solutions with insurers and internal stakeholders. 
• Present renewal proposals and provide expert advice on benefits, cover options and policy changes.
• Identify opportunities for upselling, cross-selling and benefit enhancements across the portfolio. 
• Maintain accurate client records, policy documentation and membership administration in line with service and compliance standards. 
• Deliver prompt and effective resolution of client queries and complaints while maintaining exceptional service levels. 
• Conduct regular client reviews and engagement activities to strengthen relationships and support long-term retention. 

Key Competencies

• Expertise in IPMI products, client servicing and account management. 
• Strong relationship management and client retention capabilities. 
• Commercial acumen with a focus on portfolio growth and business development. 
• Ability to interpret and communicate technical insurance solutions effectively.
• Strong insurer relationship management and negotiation skills.
• Proactive problem-solving and risk management capabilities.
• Excellent stakeholder engagement, communication and analytical skills.

Knowledge And Skills Required

• At least 3 years’ relevant experience in a similar role within the IPMI industry. 
• Experience in insurance client service management. 
• Demonstrated track record in client retention and relationship management within a service-driven environment.

Professional and Academic Qualifications

• Bachelor’s Degree in a business-related field.
• Diploma in Insurance; AIIK or ACII.