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Relationship Manager

Full Time 23 hours ago Lusaka
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Employment Information

Job Level
Job Level Experienced Professional
Open positions
Open Positions 1
Applicants 0
Views 14
Job Type
Job Type Full Time
Location
Location Lusaka, Zambia
Apply Before
Apply Before Nov 08, 2026

Job description

Are you passionate about empowering clients to achieve their Financial goals? We’re seeking dynamic Relationship Managers to deliver personalized, value-driven solutions that make a real difference. In this role, you will be the trusted advisor for your portfolio, proactively identifying opportunities, resolving complex queries, and fostering long-term relationships. If you thrive on exceeding targets, driving business growth, and providing exceptional service in a collaborative environment, join us and take your career to the next level.

Key Responsibilities:

  • Responsible for providing customers with essential information and advice, enabling them to achieve their business and personal objectives by offering time saving and value-added solutions and service.
  • Proactively identify and respond to servicing opportunities for own portfolio of customers, seeking to exceed agreed minimum service standards.
  • Successfully manage the resolution of all non-routine queries and complaints for own portfolio of customers.
  • Liaise with the Credit department in relation to own customers lending applications, account monitoring and maintenance, and manage the delivery of the Credit departments lending decisions.
  • Enable own customers to produce effective lending applications and seek to improve customer service standards.
  • Establish and develop sales opportunities to meet customer needs, introducing and working with relevant specialists as required.
  • Optimize portfolio potential by providing support to enable the customers meet their business and personal goals and objectives and introducing appropriate solutions and services to meet their needs.
  • Responsible for meeting challenging sales and lead targets.
  • Building a network of contacts, driving proactive business development within the wider community, and developing new business.
  • Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specified needs.
  • Promote alternative delivery channels, sign-posting and other internal products, and services.
  • Ensure the branch working environment maintains appropriate standards of appearance and “customer experience”.
  • Support other bank colleagues by building their knowledge and understanding of business customers, products, and services through the delivery of formal and ad-hoc training and coaching.
  • Monitor, provide feedback and support the growth of leads supplied by other colleagues.
  • Devise attraction and retention strategies surrounding target market.
  • Build and maintain close links with other Relationship Managers and other sales staff.
Technical Skills & Competence:
  • Communication and presentation skills
  • Negotiation & Persuasion skills
  • Interpersonal skills
  • Financial analysis and advice
  • Demonstrated experience in the use of Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Hands on experience dealing with corporate clients.
  • Strong stakeholder relationship management experience.
Qualifications and Requirements:
  • Bachelor’s degree in Business Administration, Sales/Marketing or related fields
  • An MBA or a Master’s degree will be an added advantage.
  • A full Grade 12 certificate with credits or better in English and Mathematics.
  • Must have a valid Driving License
First Capital Bank
First Capital Bank 2 Open Jobs
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