Job Summary:We are seeking a professional and well-presented Receptionist / Workshop Coordinator to join our fast-paced fire protection company. The successful candidate will manage front-desk operations while coordinating workshop intake and collections efficiently.
Key Responsibilities:- Manage front desk operations and handle incoming calls and client queries
- Coordinate workshop bookings, job intake, and collections
- Maintain accurate records of equipment received and dispatched
- Liaise with technicians and clients regarding job progress
- Draft and send professional emails and correspondence
- Perform general administrative duties and filing
- Deliver excellent customer service at all times
- Book out jobs on Delivery notes
Minimum Requirements:- Strong computer literacy
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to draft clear and professional emails
- Excellent time management and organisational skills
- Well-spoken with strong communication abilities
- Professional appearance (neat and tidy)
- Good manners and a customer-focused attitude
- Ability to work in a fast-paced environment
- Ability to handle pressure and multitask effectively
Preferred Attributes:- Previous experience in a receptionist or administrative role
- Experience coordinating a workshop or service environment
- High level of maturity and accountability
