Operations Officer – Plant Nursery (ER Agri Limited)

Key Responsibilities

• Responsible for the daily production to ensure production targets are met while maintaining high standards of quality and efficiency.
• Responsible for the sales of the plant nursery products to individual & corporate clients while ensuring excellent customer service.
• Oversee and coordinate plant nursery projects, such as new plant introductions, landscape renovations, or nursery general upgrades.
• Planning of the daily, weekly & monthly tasks assigned to the team under his supervision.
• Manage job scheduling to ensure on-time completion of jobs & fulfilment deadlines.
• Develop and implement processes to ensure consistent production quality and efficiency, addressing any operational issues and continuously improving workflows.
• Supervise and communicate with the team under his responsibility, ensuring that all tasks are clearly understood and executed according to the production plan.
• Provide direction and support to help the team achieve company goals.
• Conduct appropriate diagnostics for pests and diseases, implementing control measures to maintain the health and quality of nursery stock.
• Present and sell nursery products and services to current and potential customers, effectively explaining the features and benefits to enhance customer satisfaction and loyalty.
• Maintain customer relationships by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Prepare and send requested quotes from clients and follow up with clients.
• Oversee the sourcing of seeds, plants, and other materials required for production.
• Manage stock levels to prevent shortages and minimize waste, ensuring proper storekeeping of all nursery supplies and materials. 
• Ensure the proper maintenance of nursery sites, equipment, machinery, and tools to support ongoing operations and maintain a safe working environment.
• Assist in the drafting and revision of the yearly budget for the Plant Nursery.
• Oversee the tracking and recording of sales data, ensuring compliance with internal systems and accurate documentation of all paperwork.
• Prepare and present ad-hoc production and sales reports as required, providing insights on the performance and operations of the nursery.
• Strictly adhere to the company’s purchasing procedures and ensure all administrative tasks are completed in accordance with company policies.
• Ensure that nursery operations comply with relevant regulations, audits, and company standards.
• Address any compliance issues in collaboration with the Operations Manager.
• Ensure compliance with all health, safety & environmental regulations and report any issues to the Health & Safety Officer.
• Regularly report to the Operations Manager, providing updates on daily operations, team performance, and any challenges that arise.
• Foster a collaborative and performance-oriented culture within the team.
• Any other ad-hoc duties of an administrative nature.