Operations Manager

Key Responsibilities

• Oversee all finished products warehouse operations: receiving from production, storage, stock rotation and dispatch
• Maintain accurate stock records and inventory systems for finished goods
• Monitor stock levels across retail shops and supermarket locations, coordinate replenishment and prevent stockout
• Manage dispatch and delivery of finished goods to retail shops, address delays or errors proactively
• Work closely with the Retail Manager and Sales Manager to align warehouse supply with retail demand and sales activity
• Ensure finished goods meet NAYA's quality and presentation standards before dispatch
• Prepare regular stock and dispatch reports for management
• Manage and develop the Supply Chain Associate

Person Specification

• Education: Degree in Supply Chain Management, Business Administration, Logistics or related field.
• Experience: Minimum 3 years in a warehouse, distribution or supply operations role, preferably in FMCG, cosmetics or retail.
• Experience managing finished goods flow to retail or supermarket accounts is a strong advantage.
• Technical Skills: Proficiency in inventory management systems.
• Strong organisation and stock control skills. Experience coordinating dispatch and delivery schedules.
• Behavioural Skills: Highly organised, detail-oriented, proactive problem-solver.
• Strong coordination skills across retail, sales and warehouse teams.
• Able to manage multiple priorities under pressure.

NAYA Alignment: Genuine commitment to reliability and quality of service to retail partners. Alignment with NAYA's values of quality, community and African pride.

Location: Accra

Salary: Attractive