Key Responsibilities
- Develop and implement operational policies, procedures, and best practices
- Manage day-to-day operations, staff, and department
- Ensure compliance with legal regulations, health, and safety guidelines
- Enhance customer service quality and satisfaction
- Handle budgets, forecasting, and resource allocation
- Collaborate cross-departmentally and with vendors/suppliers
- Monitor performance, offer coaching, training, and feedback
- Optimize workflows and processes
- Drive sales, occupancy, and marketing initiatives
- Ensure sustainability practices and compliance
- Address guest complaints and manage events
- Prepare operational and management report
Requirements
- Hospitality management experience, marketing and financial management skills, passion for eco-tourism.
Qualifications
- Education: Bachelor’s Degree in Hospitality Management, Business Administration, or related field or equivalent experience
- Experience: 5–8 years’ hotel experience, including at least 3 years in a managerial role.
- Experience managing a medium-sized hotel is an advantage.
- Skills: Strong leadership and people management
- Excellent communication and customer service
- Financial and budgeting skills
- Proficient in hotel management systems including Airbnb, Booking.com etc
- Other: Willingness to live within 30 mins from work location
- Passion for eco-tourism and sustainability
- Any other related tasks as may be deemed necessary and called upon to perform
Location: Odumase Abrafo, near Jukwa, Cape Coast
Salary: Attractive
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