MULTIPLE POSITIONS

Multiple Positions Jobs in Mansa at Luapula Water Supply and Sanitation Company LTD Luapula Water Supply and Sanitation Company Limited (LpWSC), a leading commercial water utility serving six districts in Luapula Province, Zambia, is seeking qualified professionals for multiple positions jobs in Mansa.

Established in 2008 and operational since 2009, LpWSC is committed to providing reliable water supply and sanitation services across both urban and rural areas of the province. About Luapula Water Supply and Sanitation Company Limited Incorporated under the Companies Act of Zambia, LpWSC operates in Mansa, Samfya, Kawambwa, Mwense, Nchelenge, and Chienge districts.

The company prides itself on innovation, integrity, and commitment to service excellence. We invite dynamic, experienced, and motivated individuals to join our team and contribute to our strategic objectives.

Available Multiple Positions Jobs in Mansa 1.

Director Commercial Services (G2) – 1 Position Job Purpose:

Lead and manage the company’s commercial operations, including business growth, policy development, marketing, customer service, billing, debt management, and resource mobilization to achieve strategic goals.

Key Responsibilities:

• Coordinate strategic and operational planning to drive business expansion through innovation and diversification.
• Build and maintain strong relationships with stakeholders and internal teams to ensure financial viability.
• Lead marketing efforts to promote company products and services, fostering business growth.
• Develop and implement business diversification initiatives to create new revenue streams.
• Formulate and update company policies and procedures for commercial operations.
• Manage contracts, ensuring compliance with service level agreements and overseeing negotiations.
• Oversee billing, debt management, and revenue collection processes.
• Prepare business proposals and grant applications to support resource mobilization.
• Lead and develop commercial team members, ensuring performance targets are met.
• Participate in budgeting and drive revenue generation initiatives.

Qualifications and Experience:

• Grade 12 Certificate with at least five "O" levels including credits in English and Mathematics.
• Bachelor’s degree in Business Administration, Accountancy, Finance, Marketing, Management Studies, or related field.
• Master’s degree in a related field is an advantage.
• Minimum of seven years relevant experience, including five years in a senior commercial management role.
• Valid membership in a relevant professional body.

Skills and Attributes:

• Proven customer relations and marketing expertise, with experience leading successful campaigns.
• Strong background in revenue generation and product innovation.
• Proficiency in ICT applications to support commercial activities.
• Excellent communication, negotiation, and networking skills.
• Ability to work under pressure, meet deadlines, and travel extensively.
• Valid driver’s license is an advantage.
• Demonstrated integrity, professionalism, and accountability.
• 2.

Finance Manager (G3) – 1 Position Job Purpose:

Reporting to the Managing Director, oversee the company’s financial management, accounting activities, and provide strategic financial guidance to support decision-making and ensure compliance with policies and procedures.

Key Responsibilities:

• Prepare comprehensive company budgets to facilitate financial resource mobilization.
• Develop and implement financial plans, policies, and accounting systems approved by the Board.
• Coordinate preparation and submission of accurate financial reports for management review.
• Maintain asset registers and ensure security of accountable documents.
• Manage books of accounts and safeguard company funds, authorizing payments and disbursements.
• Design procurement and stores systems to protect company resources.
• Lead manpower development within the finance department to ensure necessary skills are available.
• Supervise staff performance, conduct appraisals, and foster effective team relationships.
• Prepare annual financial statements and coordinate external and internal audits.

Qualifications and Experience:

• Grade 12 Certificate with five O levels including English and Mathematics.
• Professional accounting qualification such as ZICA, CA, ACCA, CIMA, or equivalent.
• Minimum seven years’ experience in a similar finance management role.
• Membership in a relevant professional body.
• Qualifications must be verified by the Zambia Qualification Authority.

Skills and Attributes:

• Practical experience in budgeting, payroll, management accounting, and financial controls.
• Strong leadership, strategic planning, and analytical skills.
• Proficient computer skills and high ethical standards.
• Reliable, honest, and committed to excellence.
• 3.

Call Centre Agent (G8) – 1 Position Job Purpose:

• Reporting to the Complaints Management Officer, manage incoming customer calls, provide information, resolve complaints, and document interactions to support excellent customer service.

Key Responsibilities:

• Answer incoming calls and resolve customer inquiries and complaints promptly.
• Provide accurate product and service information to customers.
• Document call details following standard operating procedures.
• Identify and report trends in customer feedback to management.
• Conduct follow-up calls when necessary and complete call logs and reports.

Qualifications and Experience:

• Grade 12 Certificate with five O levels including English and Mathematics.
• Certificate in Public Relations, Marketing, Journalism, Mass Communication, or related field.
• Minimum one year of experience in a similar customer service role.
• Qualifications must be verified by the Zambia Qualification Authority.

How to Apply for Multiple Positions Jobs in Mansa Interested candidates who meet the above requirements should submit their application package, including a cover letter, curriculum vitae, certified copies of academic and professional qualifications, and ZAQA verification certificates.

Please include contact details of three traceable referees (address, telephone, email).

Applications must be sent in a single PDF document via email to Apply Now or delivered by hard copy to:

• The Managing Director Luapula Water Supply and Sanitation Company Limited Plot 106, Chitimukulu Road, Low Density P.O.
• Box 710594 MANSA, Luapula Province, Zambia Applications close on Tuesday, August 18, 2026.

Luapula Water Supply and Sanitation Company Limited (LpWSC) is an equal opportunity employer and does not discriminate based on race, tribe, colour, religion, gender, political affiliation, marital status, disability, membership in an employee organization, or other non-merit factors.