IT Support Analyst

Background

We're looking for a service-oriented IT Support Analyst to join Africa GreenCo's Digital and Data team in Johannesburg. This role keeps our people productive across the business, providing first-line support, maintaining IT systems and assets, and helping build a smarter, better-documented digital workplace as GreenCo grows across its markets.

Responsibilities

You will play a key role in:

• Providing Tier 1 support for hardware, software and connectivity issues, and resolving requests within agreed SLAs
• Managing user onboarding and offboarding, access rights and accurate records of permissions
• Maintaining the IT asset register and tracking the lifecycle of IT equipment
• Supporting Microsoft 365 tools (Outlook, Teams, SharePoint) and basic workflow automation
• Managing and updating the organisation's intranet content, usability and navigation
• Creating clear IT documentation, SOPs and user guides, and supporting security awareness and compliance

Qualifications and Experience

We are looking for someone with:

• A degree in Information Technology, Computer Science or a related field
• 1 to 3 years in an IT support, helpdesk or systems administration role
• Working knowledge of Microsoft 365 and Windows operating systems
• A basic understanding of networking, hardware troubleshooting and user access management
• Strong written and verbal communication, with the ability to produce clear technical documentation
• A detail-oriented, service-first approach with high levels of integrity and discretion

Additional Notes

Familiarity with IT service management principles and ITIL awareness would be viewed favourably.

If you want to help build the digital backbone of a fast-growing pan-African renewable energy business, we would love to hear from you.

Responsibilities

• Providing Tier 1 support for hardware, software and connectivity issues, and resolving requests within agreed SLAs
• Managing user onboarding and offboarding, access rights and accurate records of permissions
• Maintaining the IT asset register and tracking the lifecycle of IT equipment
• Supporting Microsoft 365 tools (Outlook, Teams, SharePoint) and basic workflow automation
• Managing and updating the organisation's intranet content, usability and navigation
• Creating clear IT documentation, SOPs and user guides, and supporting security awareness and compliance

Skills

• Microsoft 365
• Windows operating systems
• Networking
• Hardware troubleshooting
• User access management
• Technical documentation
• IT service management principles
• ITIL awareness

Qualifications

• A degree in Information Technology, Computer Science or a related field
• 1 to 3 years in an IT support, helpdesk or systems administration role

How to Apply

Job application procedure

Kindly follow this link to apply:

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