Housekeeping Supervisors oversee the housekeeping team, ensuring cleanliness standards are maintained throughout the hotel.

Team Supervision:

Supervise, train, and schedule housekeeping staff (room attendants, cleaners, laundry attendants).

Room Inspections:

Inspect guest rooms and public areas to ensure cleanliness standards are met.

Task Assignment:

Assign daily tasks to room attendants and monitor their performance.

Inventory Management:

Manage inventory of linen, amenities, and cleaning supplies, ensuring adequate stock levels.

Lost and Found:

Manage the lost and found process, ensuring items are logged and stored securely.

Maintenance Coordination:

Report maintenance issues to the engineering department and follow up on repairs.

Guest Relations:

Address guest requests and complaints related to housekeeping services.

Training:

Train new staff on cleaning procedures, safety protocols, and service standards.

Reporting:

Prepare shift reports on room statuses, staffing, and incidents.

Minimum Requirements:

• Full Grade 12 Certificate.
• Relevant academic or professional qualifications for specialised positions.
• Previous experience in the hotel or hospitality industry is an added advantage.
• Good communication and customer service skills.
• Ability to work under pressure and as part of a team.
• Applicants must be hardworking, honest, reliable, and self-motivated.

Responsibilities

• Supervise, train, and schedule housekeeping staff (room attendants, cleaners, laundry attendants).
• Inspect guest rooms and public areas to ensure cleanliness standards are met.
• Assign daily tasks to room attendants and monitor their performance.
• Manage inventory of linen, amenities, and cleaning supplies, ensuring adequate stock levels.
• Manage the lost and found process, ensuring items are logged and stored securely.
• Report maintenance issues to the engineering department and follow up on repairs.
• Address guest requests and complaints related to housekeeping services.
• Train new staff on cleaning procedures, safety protocols, and service standards.
• Prepare shift reports on room statuses, staffing, and incidents.

Skills

• Good communication and customer service skills.
• Ability to work under pressure and as part of a team.
• Hardworking, honest, reliable, and self-motivated.

Qualifications

• Full Grade 12 Certificate.
• Relevant academic or professional qualifications for specialised positions.

How to Apply

Job application procedure

Interested candidates should submit an updated CV and application letter, clearly indicating the position and preferred location (Lusaka or Kitwe).

WHATSAPP

076 •••••• 81

OFFICE LOCATIONS

LUSAKA OFFICE

Plot No. 12345, Cairo RoadLusaka, Zambia

KITWE OFFICE

Plot No. 6789, Freedom AvenueKitwe, Zambia