HELP DESK OFFICER

Help Desk Officer Jobs in Lusaka – Zambia Public Procurement Authority (ZPPA) The Zambia Public Procurement Authority (ZPPA) is seeking qualified candidates for the position of Help Desk Officer within its Electronic Government Procurement (e-GP) Unit based in Lusaka, Zambia.

This opportunity is ideal for fresh graduates looking to start their careers in customer support and administration. If you are interested in help desk officer jobs in Lusaka, this role offers a chance to contribute to the efficient operation of the e-GP System.

About the Help Desk Officer Role The Help Desk Officer will be responsible for providing timely and effective customer support by addressing client queries related to the e-GP System. This role requires strong communication skills and the ability to use customer relationship management tools to track and resolve issues.

Key Responsibilities for Help Desk Officer Jobs in Lusaka Receive, assess, and respond to client queries, ensuring appropriate solutions are provided. Manage client interactions through various ZPPA online platforms, including Facebook.

Maintain centralized helpdesk ticket records to monitor customer complaints and resolutions using CRM software. Compile and submit weekly reports detailing helpdesk activity and solutions implemented.

Carry out additional duties as assigned by the supervisor. Qualifications and Experience Full Grade 12 Certificate with a minimum of five credits including English and Mathematics.

Bachelor’s Degree in Business Administration, Procurement and Supply, Marketing, or a related field. Customer service experience is advantageous but not mandatory.

Strong writing and verbal communication skills. Ability to interpret system-generated reports and prepare clear documentation.

Employment Details This is a full-time position offered on a temporary basis within the e-GP Unit of ZPPA in Lusaka.

How to Apply Interested candidates should submit the following documents electronically:

Application letter Curriculum Vitae Certified copies of academic certificates Applications must be addressed to:

• The Director General Zambia Public Procurement Authority Procurement House, Off Alick Nkhata Road, Longacres P.O.

Box 31009, Lusaka Please submit your application via the online portal:

Apply Online – ZPPA Help Desk Officer Application Deadline:

• Tuesday, 11 August 2026 at 17:00 hours.
• Only shortlisted candidates will be contacted.
• Job Category Administration