General Manager

Reports to Directors/Owners
Direct reportees:  
Sales staff, warehouse/stock staff, installation/production teams, administrative staff
Purpose of Role:
The General Manager will take day-to-day operational responsibility for the business, overseeing staff management, stock and inventory control, and supporting the sales team with customer quotations and order processing. The role is central to ensuring smooth daily operations, efficient resource use, and consistently high levels of customer service across all areas of the business.
Key Responsibilities:
1. Staff Management:
Supervise, coordinate and motivate sales, warehouse, production/installation and administrative staff.
Plan staff rosters, leave and attendance, ensuring adequate coverage across all departments. 
Conduct staff inductions, training and ongoing performance reviews. 
Address day-to-day staff queries, disciplinary matters and conflict resolution in line with company policy and South African labour law. 
Foster a positive, productive and safety-conscious workplace culture.
2. Stock and Inventory Management:
Oversee stock levels of raw materials, fencing components, gates, hardware and finished products.
Implement and maintain stock control systems, including regular stock counts and reconciliations.
Liaise with suppliers to place and track purchase orders, negotiate pricing, and manage delivery schedules. 
Minimise stock shortages, overstocking and wastage through accurate demand planning. 
Ensure proper storage, handling and security of stock at the Germiston premises.
3. Sales and Quotations Support:
Assist the sales team with preparing accurate, timely quotations for clients (residential, commercial, industrial and mining). 
Review pricing for fencing products, gates, mesh fencing and installation services to ensure profitability and competitiveness. 
Support the sales process from initial enquiry through to order confirmation, ensuring a high standard of customer service. 
Follow up on outstanding quotations and assist in converting leads into confirmed orders. 
Liaise with clients, contractors and project managers regarding order specifications, timelines and delivery.
4. General Operations and Administration:
Oversee day-to-day operations, ensuring production, installation and delivery schedules are met. 
Monitor and report on operational performance, sales figures, stock levels and staff productivity to the Directors. 
Ensure compliance with health and safety regulations on-site and at customer installation sites. 
Assist in managing operational budgets and controlling costs. •
Identify opportunities to improve processes, efficiency and customer satisfaction.