JOB OPPORTUNITY

Front Office Supervisor

A reputable, certified, and well-established lodge located out of town in Lusaka is seeking to recruit an experienced and highly motivated Front Office Supervisor to join its team.

Key Responsibilities

• Deliver exceptional customer service and ensure a warm, professional guest experience.
• Welcome, receive, and attend to guests efficiently.
• Promote and market the lodge's front office services.
• Handle front office administration, including documentation, invoicing, and record keeping.
• Maintain high standards of professionalism and hospitality.
• Be willing to reside in or relocate to the area where the lodge is located.

Requirements

• Diploma in Marketing, Mass Communication, Hospitality Management, or a related field. A bachelor's degree will be an added advantage.
• Previous experience in the hospitality industry, particularly in front office operations.
• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Self-motivated, proactive, and able to think creatively to improve guest satisfaction and business performance.

Responsibilities

• Deliver exceptional customer service and ensure a warm, professional guest experience.
• Welcome, receive, and attend to guests efficiently.
• Promote and market the lodge's front office services.
• Handle front office administration, including documentation, invoicing, and record keeping.
• Maintain high standards of professionalism and hospitality.
• Be willing to reside in or relocate to the area where the lodge is located.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and administrative abilities.
• Self-motivated, proactive, and able to think creatively.

Qualifications

• Diploma in Marketing, Mass Communication, Hospitality Management, or a related field.
• A bachelor's degree will be an added advantage.
• Previous experience in the hospitality industry, particularly in front office operations.

How to Apply

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Interested candidates should submit the following:

• Updated Curriculum Vitae (CV)
• Cover Letter
• Copies of relevant academic and professional qualifications

Application Deadline: 5th August 2026

Send your application