Front Office Receptionist (Live-In Position)
My client, a well-established country estate in a tranquil hospitality setting, is seeking a professional, friendly, and highly organized Front Office Receptionist to join their team. This role is ideal for a service-driven individual who enjoys working with people and thrives in a guest-focused environment.
You will be the first point of contact for guests and visitors, ensuring a warm welcome, efficient front desk operations, and an exceptional overall guest experience.
Key Responsibilities
Guest Services
- Welcome guests warmly on arrival and assist with departures
- Manage accurate and efficient check-in and check-out procedures
- Handle guest enquiries, requests, and concerns with professionalism
- Provide information regarding facilities, services, and local attractions
- Ensure a consistently high level of guest satisfaction
Front Desk Operations
- Answer and direct telephone calls and messages
- Manage reservations and booking records using a property management system
- Process payments, invoices, and cash/credit transactions securely
- Maintain the cleanliness and presentation of the reception area
- Liaise with housekeeping and maintenance to ensure room readiness
Administrative Duties
- Maintain accurate guest records, logs, and reports
- Respond promptly to email and online enquiries
- Assist with general administrative tasks as required
- Uphold company policies, confidentiality, and safety standards
Team Collaboration
- Work closely with other departments to ensure seamless service delivery
- Participate in daily briefings and support team members during busy periods
Minimum Requirements
- Grade 12 / Matric (NQF Level 4)
- Previous experience in a receptionist, front desk, or customer service role (hospitality preferred)
- Basic computer literacy (MS Office, email, booking systems)
- Excellent communication skills in English (additional languages advantageous)
- Professional presentation and strong interpersonal skills
- Ability to multitask and work under pressure
- Reliable, punctual, and detail-oriented
Working Conditions
- Rotational shifts, including weekends and public holidays
- Live-in accommodation provided
What My Client Offers
- Competitive salary of R 6,000.00 per month
- Live-in accommodation
- Growth potential within a reputable hospitality environment
- Supportive team and positive working culture
How to Apply
Please submit your CV and a brief motivation outlining your suitability for the role.
Attention: Gordon
? go••••@••••••.za
? WhatsApp: +27 •••••• 69
