A leading technology company in the hospitality industry is seeking a Customer Support Specialist to join their team.

Key Responsibilities:

• Provide customer support via email and telephone.
• Assist clients with account, booking, and platform-related queries.
• Troubleshoot issues and provide effective solutions.
• Escalate complex queries where necessary.
• Maintain accurate customer records and follow up on outstanding matters.
• Work closely with internal teams to ensure excellent customer service.

Requirements:

• Minimum 2 years' experience in customer support, hospitality, or a client-facing role.
• Strong written and verbal communication skills.
• Professional and confident telephone manner.
• Excellent organisational and problem-solving abilities.
• Comfortable learning and using software platforms.

Advantageous:

• Hospitality or restaurant industry experience.
• B2B and B2C customer support experience.
• CRM experience (e.g. HubSpot).
• Customer onboarding or training experience.