This Position is Closed
Customer Support Consultant
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Job Details
This job is closed. Contact details have been hidden and applications are no longer accepted.
Minimum requirements:
- Matric (Grade 12)
- 2+ years' experience in a customer support, customer service or call centre environment
- Experience within the utility management, property management or municipal services industry will be highly advantageous
- Excellent communication skills
- Proficient in Microsoft Word and Excel
- Valid driver's licence and own reliable transport
- Must reside in Pretoria or surrounding areas
- Comfortable participating in an after-hours standby roster
Duties are, but not limited to:
- Provide first-line customer support via telephone, email and WhatsApp
- Assist customers with utility-related enquiries, including:
- Power outages
- Meter-related queries
- Account enquiries
- General utility support
- Resolve customer queries professionally and within agreed service levels
- Escalate technical or unresolved issues to the Operations Manager or second-line support
- Liaise with internal departments to ensure prompt resolution of customer issues
- Maintain accurate records of all customer interactions
- Compile and assist with weekly reporting
- Deliver exceptional customer service while maintaining professionalism under pressure
- Assist with additional operational duties when required
Please note: Only shortlisted candidates will be contacted
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