Claims Assessor
Location: Kariega (Uitenhage), Eastern Cape
Overview
A leading automotive dealership is seeking a skilled Claims Assessor to evaluate and process warranty and maintenance-related claims. The successful candidate will have strong technical knowledge, dealership experience, and the ability to assess claims in accordance with manufacturer standards and policies.
Key Responsibilities
- Assess and validate warranty and maintenance claims submitted by service departments.
- Review repair orders, technician reports, and supporting documentation for accuracy and compliance.
- Ensure claims are processed in accordance with OEM warranty policies and procedures.
- Investigate and resolve rejected, disputed, or irregular claims.
- Liaise with technicians, service advisors, manufacturers, and dealership management regarding claim-related matters.
- Identify potential risks, discrepancies, and opportunities for process improvement.
- Maintain accurate records and prepare reports on claim activities.
- Assist with warranty audits and ensure compliance with manufacturer requirements.
- Monitor claim trends and provide recommendations to improve claim success rates.
Minimum Requirements
- Grade 12 (Matric).
- Qualified Motor Mechanic Trade Certificate, Diagnostic Technician Certificate, or Master Technician Qualification.
- Previous automotive dealership experience is essential.
- Sound technical knowledge of vehicle diagnostics, repairs, and warranty processes.
- Ability to interpret technical reports, service records, and manufacturer guidelines.
- Computer literate with experience using dealership management systems.
- Valid driver's licence will be advantageous.
Competencies
- Strong analytical and problem-solving skills.
- Excellent attention to detail and accuracy.
- Sound technical and diagnostic abilities.
- Strong administrative and record-keeping skills.
- Effective communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- High level of integrity and accountability.
Package
- Market-related salary, dependent on qualifications and experience.
- Opportunity to join a reputable automotive dealership group.
