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Call Centre Supervisor / Customer Retention / CRM
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Job Details
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A reputable Company
WE ARE HIRING!
JOIN OUR TEAM GROW WITH US
INTERNATIONAL OPERATIONS
BETTING & GAMING INDUSTRY
We are looking for dynamic, results-driven professionals to join our team and play a key role in our continued growth across multiple African markets.
BASED IN LUSAKA, ZAMBIA
EMPLOYMENT TYPE
FULL-TIME
Call Centre Supervisor / Customer Retention / CRM
Degree in Marketing, Business or related field 5+ years' experience in marketing (betting/gaming industry preferred)
Strong knowledge of digital marketing and CRM
Creative, analytical and results-driven
ROLE SUMMARY
Lead the call centre team and drive excellent customer service while focusing on customer retention, loyalty and CRM initiatives.
Join us and be part of an exciting journey in the betting & gaming industry across Africa!
Responsibilities
- Lead the call centre team and drive excellent customer service
- Focus on customer retention, loyalty and CRM initiatives.
Skills
- Digital marketing
- CRM
- Creative
- Analytical
- Results-driven
Qualifications
- Degree in Marketing, Business or related field
- 5+ years' experience in marketing (betting/gaming industry preferred)
How to Apply
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