Bookings Clerk

Key Responsibilities:

• Schedule service, maintenance, repair, and diagnostic appointments for customers.
• Answer incoming calls, emails, and online booking requests.
• Confirm appointments and send reminders to customers.
• Gather and accurately capture customer and vehicle information.
• Coordinate booking schedules with service advisors and workshop manager.
• Manage workshop capacity to optimize technician productivity.
• Follow up on missed appointments and reschedule where necessary.
• Inform customers about service campaigns, recalls, and maintenance requirements.
• Maintain accurate records on dealership management systems.
• Ensure compliance with dealership customer service standards.
• Assist with customer queries regarding service processes, estimated timelines, and dealership procedures.
• Support Service Advisors with administrative duties when required.
• Accurate filing of Job cards
• Processing of cash receipts
• Monitoring cash outstanding

• Grade 12 (Matric).
• 2-5 Years' experience in booking, reception, call centre, or administrative roles would be advantageous.
• Previous working experience in an automotive dealership or customer service environment essential
• Computer literacy, including Microsoft Office products.
• Familiarity with dealership management systems (such as Autoline or similar) would be highly beneficial.
• Own transport would be a plus.