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Assistant Level 1 - Customer Experience
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Job Details
This job is closed. Contact details have been hidden and applications are no longer accepted.
The Assistant Level 1 – Customer Experience is responsible in supporting the effective handling of customer complaints and feedback. This role plays an important part in improving service quality, ensuring timely resolution, and supporting a positive customer experience across the organisation. The position also includes administrative and data-related tasks within the Customer Experience team.
Responsibility
- Receive, acknowledge, and log customer complaints accurately and on time
- Handle customer queries and concerns in a professional and respectful manner
- Apply complaint-handling procedures and meet all service level requirements
- Aim to resolve customer issues at first contact whenever possible
- Maintain accurate and up-to-date complaint records and supporting documents
- Review data during remediation activities and flag errors to prevent recurrence
- Support MCIB-related reviews and follow-ups within agreed deadlines
- Provide clear information about products and services to customers
- Work closely with internal teams and key contacts to support resolutions
- Contribute positively as a team member and follow assigned schedules
- Adapt to changing priorities in a fast-paced service environment
- Attend required training to stay informed about products, services, and policies
Profile
- A degree in Finance, Marketing, or related field
- 1–2 years of experience in a similar role; project management experience is a plus
- Fast and accurate typing and data entry skills
- Excellent customer service
- Strong phone and verbal communication skills in both English and French
- Good at multitasking, prioritizing, and managing time
- Strong analytical and research skills
- Creative thinker with attention to detail
- Confident using Microsoft Office tools (Excel, Word, PowerPoint)
About the Company
Cim Financial Services Ltd
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